HideMyAss has probably the best name among all VPNs. The website and applications of the service seem to be extremely user-friendly.
However, is HideMyAss safe?
Earlier the provider handed over the private information of the customer to law enforcement.
Will this fact dissuade you from buying the service?
I think, firstly, we should have a closer look at the main pros and cons of the VPN provider and answer the following questions:
- Where is the provider based?
- Does it keep logs?
- What encryption does it use?
- How fast is the VPN?
- How to download HideMyAss software?
- How to use HMA! Pro VPN?
Use the navigation below to move to the needed section:
- HideMyAss VPN: Unique Benefits and Features
- Pros and Cons of HideMyAss
- HideMyAss VPN: Speed and Security Tests
- HideMyAss VPN: Benefits and Features Tests
- HideMyAss VPN: Frequently Asked Questions
- User Reviews about HideMyAss VPN
I prepared the list of the major pros and cons of the provider:
|HideMyAss pros||HideMyAss cons|
|⊕ Easy to use||⊗ Keep logs|
|⊕ Robust encryption||⊗ UK-based VPN|
|⊕ Wide server park||⊗ Does not accept Bitcoin|
|⊕ Good speeds|
|⊕ Useful customer support|
|⊕ Free trial|
|⊕ 30-day money-back guarantee|
If you are not satisfied with HideMyAss jurisdiction and logging policy, I recommend you to pay attention to the following alternatives:
Before writing my review I surfed the Internet in order to find some interesting information about HideMyAss. According to Wikipedia, the service became one of the largest VPN providers in 2015.
I also went to the HMA official website to see what the provider promises to its customers. I liked the site a lot!
The website has a user-friendly interface with a donkey mascot, which accompanied me through the pages. I had no problems while looking for the necessary information. The site is apparently designed to draw potential customers’ attention.
Have a look at the phrase on the main page: “Worried your online privacy sucks?”. So, long story short, I got interested.
Here are the main benefits that I found:
- Super speedy;
- 24/7 customer-support;
- Biggest network;
- Military-grade encryption;
- Easy to use;
- 30-day money-back guarantee.
Let’s see if they are really strong points of the VPN.
Ready? Let’s dive right in then!
+ Easy to use software
I was glad to know that not only the HideMyAss website has a pleasant interface. The software is extremely easy to use as well.
I ensure you that it will be intuitive and easy for you to find the “Change Location” button or set up your preferences.
The servers in the app are divided into 3 categories: quick access, streaming, and peer to peer. You can also create a list of your favourite locations:
If you want to enable a Kill Switch function, go to “Preferences”, find “Kill Switch”, and click “Apply”.
+ Military-grade encryption
To be honest, today all modern VPNs offer 256-bit encryption. Nevertheless, I think this feature is worth mentioning in pros.
Anyway, reliable encryption is one of the most crucial benefits of any VPN. Why?
Of course, VPNs are extremely popular today. People use them for various purposes. Some individuals buy a VPN for unblocking streaming services, others for torrenting.
Meanwhile, the primary goal of any provider is to secure online activity in today’s complex cyber environment. A VPN encrypts your data and hides it from prying eyes. That’s why it is vital to opt for a VPN with robust encryption.
Fortunately, HideMyAss VPN offers AES 256-bit encryption. This type is considered to be the safest way to encrypt your information.
The VPN uses the following protocols: OpenVPN TCP, OpenVPN UDP, PPTP, L2TP/IPSec. OpenVPN has established itself as the most robust protocol. It is the only available protocol on the latest Windows app.
However, if you want to switch to another protocol. You need to download HideMyAss Pro VPN v.18.104.22.168. It will allow you to use PPTP as well. Though, I do not recommend it.
+ Wide server park
HideMyAss server park is really impressive. The provider owns 940+ VPN servers in 280+ locations. They are spread evenly throughout the world.
There are servers in Europe, North America, South America, Asia, Middle East, and Africa.
It seems to me it is hard to find a place on the globe where HideMyAss doesn’t have its servers. It’s nice because today it’s difficult to find a VPN with such an impressive number of servers worldwide.
A decent server park allows avoiding servers overload, thus making your VPN connection faster. Actually, to speed up your VPN connection, it’s recommended to use VPN servers which are not far from your home country. That’s why a number of servers a provider owns matters.
Want to know how fast is HideMyAss? Keep reading or go to the “Speed tests for HideMyAss VPN” section to see speed test results.
Of course, such rare locations as North Korea, Oman, Lebanon make users think about the authenticity of the information on the servers.
It makes sense. Why?
The truth is VPN services usually give embellished information on real number and location of their servers. The same is for no-logging policy. VPN providers try to attract customers by lying about their real features.
Sometimes VPNs rent servers from other companies, thereby artificially increasing a number of servers.
The worst thing about this is that it’s difficult to tell truth from lies. However, if we think carefully… How much money will it cost for a VPN to own servers in North Korea or Somalia? How do you think?
Want to secure all your home devices? Not a problem!
HideMyAss VPN allows protecting up to 5 devices simultaneously! No matter what tariff you use, this feature is included.
To use it, first, you are to download and install HMA software. Then, enter your licence activation key or sign to HideMyAss application on a device you want to activate the VPN. Contact the HideMyAss team in case you need more than 5 devices.
The following platforms are compatible with the provider: Windows, Mac, iPhone/iPad, Android, Linux.
Besides, you can run the software on your router. I connected to the HMA customer team to learn more about this question. They recommend such routers as Asus RT-N66U, RT-AC66U, RT-AC68U, RT-AC87U, RT-AC3200.
+ Useful customer support
While writing this review I needed to consult the HMA team in order get some detailed information. I was completely satisfied with the HideMyAss VPN customer support. The answers were helpful, polite and complete. Some spoilers:
It was extremely convenient to use their live chat. You may find it in the bottom right corner on any page of their official website. I didn’t have to wait for a long time, they gave their responses immediately.
Another convenient feature is that all responses are sent to your email address. It means all of them are saved. If you ever face the same issue you may go to your email and solve the problem again.
If for certain reasons live chat is not convenient for you. There is another alternative: submit a request. For this, you have to fill in the form. Enter your email address and subject. Describe your problem, attach files if there are any and click “Submit”.
To be honest I didn’t use this option as I think that live chat is the fastest way to connect to a VPN customer team.
In addition to the live chat, on the help section, you may find FAQ, knowledge base or get advice from the HideMyAss community.
+ 7-day free trial
HideMyAss gives a perfect bonus to its customers. You can use the VPN free of charge!
Of course, the time for a free VPN trial is limited. Nevertheless, it’s better than nothing, right?
Well, have a look at how to get HideMyAss for free.
First, you need to find “Download”, choose a free trial and fill in the form. Enter your card number and other credentials, email address, and the country. Now you can start a free trial.
Do not panic! Despite filling in your bank or credit card credentials is undoubtedly the minus, you will not be billed during the trial.
However, you should stay cautious! Not to be billed at the end of your free trial, you have to cancel your subscription before. You can do this using HMA Online account.
Otherwise, you will be charged for $83.88 + tax for the initial 12-month subscription period.
Oh, almost forgot. Except for credit card credentials you may also use your PayPal account or Skrill.
+ 30-day money-back guarantee
Another benefit which is closely related to price and tariffs of HideMyAss is a 30-day money-back guarantee. On their refund policy, it is noted that the company will refund you 100% of the price you paid.
As for 30-day money-back guarantee, I think it is a good opportunity to find out all pros and cons of the service for a customer. With today’s wide choice of VPN providers on the market, it’s extremely difficult to make a choice. While a money refund helps not to be afraid when purchase a VPN.
– HideMyAss VPN Logging Policy
You know, almost all VPN services lie about their logging policy. Almost in every VPN website, you may find the phrase “No-logging Policy”. However, do not believe it. Each VPN service keeps some logs, it is true. What is vital, will the service share this data with the government or any third-party or not?
On the screenshot below you may find the current information from the HideMyAss logging policy.
It’s further stressed that they do not store or monitor original IP addresses that are used to connect to HMA servers.
However, you should know one case about HideMyAss.
In 2011, Cody Kretsinger was sentenced to jail because HideMyAss handed the information about him to the FBI.
What kind of information?
Well… Here I should underline that I do not encourage using VPNs for illegal activities and do not justify the actions of the guy.
Cody Kretsinger used HideMyAss proxy to hack into the Sony Picture Entertainment systems. However, HideMyAss knew all the needed information and gave it to the FBI. This perturbed a lot of HMA subscribers.
These are the words of HMA on this case:
I won’t judge HideMyAss for this act. Though, I think you should bear these facts in mind when deciding to subscribe for the VPN.
– Jurisdiction of HideMyAss
HideMyAss belongs to Privax LTD. This company is located in the UK.
That is bad news, of course.
The UK is one of the members of the Five Eyes. Other members are Australia, Canada, New Zealand and the United States. These countries concluded an intelligence-sharing agreement in 1950. Today it has been enhanced and extended to surveillance of online activity.
That’s not all. There are also such agreements as Nine Eyes Countries and Fourteen Eyes Countries.
It is vital to opt for a VPN that is based out of these alliances, as your provider could be forced to hand over your information to the government. And once one of these countries knows your sensitive information, others can easily get it.
You can think it’s nonsense. However, there is hardly a person who would reveal his private data on display. Even if there are no illegal issues.
After all, a VPN is not about the violation of the law, it is about privacy and security on the Internet! In this regard, I do not recommend using VPN providers that are based in one of the Fourteen Eyes countries.
It worth mentioning that HideMyAss is undoubtedly not the cheapest VPN provider on the market. Have a look at its pricing:
The price for a one-month usage is $11.99. However, you can choose the 12-month or 24-month plan, it will help you to save your money. $4.99 per month is quite an affordable price.
However, I think that it is a big disadvantage if a VPN does not provide with a middle-ground offer. The 1-month plan is too short and expensive, but what if I need a VPN for 3 months.
Well, I got a little distracted.
All plans offer the same features. Accepted payment methods are Credit Cards (Visa, MasterCard, American Express, etc.), PayPal, iDEAL (the Netherlands), AliPay, Dankort (Denmark), WebMoney, iTunes, and Google payment.
As you have already known HMA does not accept Bitcoin. This is, of course, the minus.
After examining the major pros and cons of the VPN, it is interesting to know how fast and secure it is. For this, I conducted several speed and security tests. Let’s have I look at the results:
Speed tests for HideMyAss VPN
First, I will show you my speeds without HideMyAss VPN. Have a look:
Now let’s see what are the results with the server in the USA. This should be especially interesting for those users who are going to use HideMyAss for American streaming services.
For low-definition video you will need about 1,5 Mbps;
Standard video – 3 Mbps;
HD – 5 Mbps;
And those who prefer to watch only high-quality videos or Ultra HD (4k) will need 25 Mbps.
So, as you see, the download speed is appropriate for streaming Netflix or Hulu in HD. Is it enough for you?
Knowing the price of the VPN, I have expected more from this service. OK, let’s see maybe the speeds in Europe will be better. The server is 700 km away from my home country.
Actually, the results are impressive. Let’s have a look at Speed test results for the server in Africa:
So, to conclude the speeds are quite satisfying. Of course, I have expected more from American servers. In my Private Internet Access review, speeds in the American servers are higher. Now it’s up to you to decide worth this provider buying for Netflix or not.
Security tests for HideMyAss VPN
The primary goal of any VPN provider is undoubtedly to hide an IP on the Internet. Let’s see how HideMyAss dealt with it. WebRTC leak test:
DNS leak test:
Successful! Fortunately, HideMyAss passed security tests. It is able to hide your private information from prying eyes on the Net.
I have already mentioned that HideMyAss software has easy to use interface. However, not only the application is convenient, but the installation process was also dead easy.
Now, I’m going to provide you with the all necessary information about how to install HideMyAss VPN on Windows and create an account.
Ready? Let’s start then!
HideMyAss VPN: creating an account
- First, you should go on the official website of the VPN provider and click “My account”.
- Those who have registered an account already should click the “sign in” button. So, as we don’t have an account yet, we are to opt for “Register a new account”.
- Enter your credentials: your email and password. Confirm your password and click the “Create” button.
- Now there are two options are available: To redeem your activation code or to buy a licence.
- In case you have an activation code, click “Redeem activation code”, enter it in the field and click “Redeem activation code” once again.
- However, if you need to buy a new licence, choose an appropriate button and then select your HMA price plan.
- Now you have to fill in your credential and choose a payment method. All possible methods are described in “HideMyAss pricing and plans” section.
- I have mentioned that the price for the 1-month plan usage is $11.99. However, while buying a new licence, you will see an exclusive discount. You can get the 1-month plan for $9.99.
HideMyAss VPN: downloading on Windows
- You can download the software after or before creating an account. It makes no difference. To do this, find “Download” on the upper-right corner.
- Your operating system will be determined automatically. I was offered to download the file on Windows. I needed only to click “Download”.
- Now you have to follow all the required installation steps. That’s it. Really simple! The installation took me only 5-10 seconds. Now I can use HideMyAss on my Windows.
HideMyAss VPN for Netflix
Paying for the service, you want to be sure that it will not only encrypt your data and make you safe but also help to bypass geo-blocking and unblock your favourite content. That’s why I checked if HideMyAss works with Netflix.
Actually, HideMyAss offers special servers for streaming. You may find them in the app.
Firstly, I connected to the server in New York. On the screenshot below, you may see that I was managed to unblock Netflix successfully:
The same results are for the server in Canada. So, it appears HideMyAss runs with Netflix.
HideMyAss VPN for torrenting
If you purchase HMA! Pro VPN for torrenting, it’s recommended to use one of the servers mentioned in the screenshot below:
Actually, the fact that HideMyAss supports P2P connection is a great bonus for customers. Today not all VPN providers do this. I was managed to visit torrent websites with HMA!
In fact, this is the main question from those individuals who want to use the provider for smart TV, media player, or games console.
Before setting up HideMyAss for your router, you should check it for compatibility.
If you cannot remember your HideMyAss password do not worry. It’s simple to reset it.
- While signing in, you will see the field “Forgot your password?”. You should click it.
- Now try to remember your registered email address or username. Click “Reset”.
- Check your email. You should find the link to reset your password.
- Fill in your new password and confirm it. Click the “Reset” button. That’s it.
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